Returns & Exchanges
At Samplize, we want you to be confident in your color choice. While we do not accept returns on peel-and-stick paint samples due to their single-use nature, we are committed to replacing any items that arrive damaged or incorrect.
Inspect Your Order
Upon arrival, please check your paint samples for any creases, color discrepancies, or shipping damage to ensure they meet your project requirements.
Contact Support
If your order is damaged or incorrect, email our support team within 7 days of delivery with your order number and a clear photo of the issue.
Verification Process
Our quality assurance team will review your claim and process a replacement or store credit for any verified product defects or shipping errors.
Receive Replacement
Once approved, we will expedite a new set of samples to your address at no additional cost to ensure your home renovation stays on schedule.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing